Anyone who grabbed a Nokia 5800 in Chicago or New York City at the tail-end of last week has likely had problems connecting to 3G. There has been reports that the New York Nokia flagship store has pulled the models until the cause of the problems has been remedied. The folks from The Nokia Blog received an unofficial response from a Nokia contact this morning addressing the situation. Here it is:
“We have learned that some Nokia 5800 XpressMusic devices are having issues with 3G performance. This is a very isolated problem concerning only the North American market* and is not specific to any other region or country. We are currently investigating the matter further to find a quick remedy to the situation. Customer satisfaction and product quality are very important to Nokia and we take all quality and customer satisfaction-related issues seriously. Nokia is investigating the issue. Existing customers of the 5800 XpressMusic who experience 3G signal issue with the device are advised to contact Nokia Customer Care.”
*only NY and Chicago affected, in Dallas and Miami the devices are working OK. The investigation is ongoing on the device itself and the network used in these cases.
We’ll keep you updated.
